Troubleshooting Guide
The following is a list of information that is helpful to retrieve for most troubleshooting scenarios within Cursor:
01) Screenshot of issue (redact any sensitive information)
02) Steps to reproduce
03) System Information from:
Cursor
> Help
> About
04) Are you using a VPN or Zscaler?
05) Developer tools console errors
Open developer tools via:
Cursor
> Help
> Toggle Developer Tools
and then click Console
and see if there are any related errors.
06) Logs
On Windows, you can find logs here:
This is the parent folder of the folder that is opened when doing:
-
Ctrl
+Shift
+P
(to open command palette in Cursor) -
Typing and selecting
Developer: Open Logs Folder
You can also view logs in Cursor
> Terminal
> Output
and then click on the dropdown and select Window
or one of the other Cursor specific options, such as Cursor Tab
or Cursor Indexing & Retrieval
.