Steps to fix issues and report bugs
Cursor issues can stem from extensions, app data, or system problems. Try these troubleshooting steps.
Check network connectivity
First check if Cursor can connect to its services.
Run network diagnostics: Go to Cursor Settings
> Network
and click Run Diagnostics
. This tests your connection to Cursor’s servers and identifies network issues affecting AI features, updates, or other online functionality.
If diagnostics reveal connectivity issues, check firewall settings, proxy configuration, or network restrictions blocking Cursor’s access.
Clearing extension data
For extension issues:
Disable all extensions temporarily: Run cursor --disable-extensions
from the command line. If issues resolve, re-enable extensions one by one to identify the problematic one.
Reset extension data: Uninstall and reinstall problematic extensions to reset their stored data. Check settings for extension configuration that persists after reinstallation.
Clearing app data
This deletes your app data, including extensions, themes, snippets, and installation-related data. Export your profile first to preserve this data.
Cursor stores app data outside the app for restoration between updates and reinstallations.
To clear app data:
Windows: Run these commands in Command Prompt:
MacOS: Run sudo rm -rf ~/Library/Application\ Support/Cursor
and rm -f ~/.cursor.json
in Terminal.
Linux: Run rm -rf ~/.cursor ~/.config/Cursor/
in Terminal.
Uninstalling Cursor
To uninstall Cursor:
Search “Add or Remove Programs” in Start Menu, find “Cursor”, click “Uninstall”.
Open Applications folder, right-click “Cursor”, select “Move to Trash”.
Delete the Cursor.appimage file from its location.
Reinstalling Cursor
Reinstall from the Downloads page. Without cleared app data, Cursor restores to its previous state. Otherwise, you get a fresh install.
If these steps don’t help, report to the forum.
Report a bug or issue on the Cursor forum
For quick resolution, provide:
Capture a screenshot, redact sensitive information.
Document exact steps to reproduce the issue.
Get system info from:Cursor
> Help
> About
Click to view our guide on gathering request IDs
Check developer console: Developer: Toggle Developer Tools
Access logs: Developer: Open Logs Folder
Steps to fix issues and report bugs
Cursor issues can stem from extensions, app data, or system problems. Try these troubleshooting steps.
Check network connectivity
First check if Cursor can connect to its services.
Run network diagnostics: Go to Cursor Settings
> Network
and click Run Diagnostics
. This tests your connection to Cursor’s servers and identifies network issues affecting AI features, updates, or other online functionality.
If diagnostics reveal connectivity issues, check firewall settings, proxy configuration, or network restrictions blocking Cursor’s access.
Clearing extension data
For extension issues:
Disable all extensions temporarily: Run cursor --disable-extensions
from the command line. If issues resolve, re-enable extensions one by one to identify the problematic one.
Reset extension data: Uninstall and reinstall problematic extensions to reset their stored data. Check settings for extension configuration that persists after reinstallation.
Clearing app data
This deletes your app data, including extensions, themes, snippets, and installation-related data. Export your profile first to preserve this data.
Cursor stores app data outside the app for restoration between updates and reinstallations.
To clear app data:
Windows: Run these commands in Command Prompt:
MacOS: Run sudo rm -rf ~/Library/Application\ Support/Cursor
and rm -f ~/.cursor.json
in Terminal.
Linux: Run rm -rf ~/.cursor ~/.config/Cursor/
in Terminal.
Uninstalling Cursor
To uninstall Cursor:
Search “Add or Remove Programs” in Start Menu, find “Cursor”, click “Uninstall”.
Open Applications folder, right-click “Cursor”, select “Move to Trash”.
Delete the Cursor.appimage file from its location.
Reinstalling Cursor
Reinstall from the Downloads page. Without cleared app data, Cursor restores to its previous state. Otherwise, you get a fresh install.
If these steps don’t help, report to the forum.
Report a bug or issue on the Cursor forum
For quick resolution, provide:
Capture a screenshot, redact sensitive information.
Document exact steps to reproduce the issue.
Get system info from:Cursor
> Help
> About
Click to view our guide on gathering request IDs
Check developer console: Developer: Toggle Developer Tools
Access logs: Developer: Open Logs Folder